Support Coverage
Our customer support covers the following areas:
🌐 Website Support
- Bug fixes and minor adjustments within warranty period.
- Content updates (text, images, pages) for maintenance plan subscribers.
- Performance and speed optimization guidance.
- SSL and security-related queries.
- Domain and hosting management assistance.
📈 SEO & Marketing Support
- Monthly SEO report clarifications.
- Keyword ranking queries and strategy adjustments.
- Google Analytics and Search Console guidance.
- Social media campaign performance queries.
🛒 E-Commerce Support
- WooCommerce/Shopify store configuration queries.
- Payment gateway and checkout troubleshooting.
- Product catalog and inventory management help.
- Order management and shipping integration support.
💳 Billing & Accounts
- Invoice and payment queries.
- Subscription and renewal management.
- Refund and cancellation requests (see our Cancellation & Refund Policy).
Support Hours
| Channel | Availability | Response Time |
|---|---|---|
| Mon–Sat, 9 AM – 6 PM IST | Within 30 minutes | |
| 24/7 (response on business days) | Within 24 hours | |
| Phone | Mon–Sat, 9 AM – 6 PM IST | Immediate |
| Live Chat (Tawk.to) | Mon–Sat, 9 AM – 6 PM IST | Within 5 minutes |
Escalation Process
If your issue is not resolved to your satisfaction:
- Level 1: Contact our support team via any channel above.
- Level 2: If unresolved within 48 hours, email support@webooz.in with "ESCALATION" in the subject line.
- Level 3: Management review within 72 hours for critical unresolved issues.
Before Contacting Support
To help us assist you faster, please have the following ready:
- Your project name or order/invoice number.
- A clear description of the issue or question.
- Screenshots or screen recordings if applicable.
- Your preferred contact method for follow-up.